Draft for legal review — not yet approved by counsel. Version 0.1-draft · 2026-10-23. Text in [square brackets] is a placeholder the owner must fill in.
Verified reviews only
Only an organiser with a confirmed VenueScout booking at a venue can review it, and only once. Every review shows that it is verified. We do not accept anonymous reviews or reviews from people without a booking.
What a review should be
Describe your own event honestly: value, AV and technology, catering, staff and location. Keep to what happened. Do not include other people's personal data, threats or discriminatory language.
Right of reply
The venue can reply publicly to a review from its console. The reply is shown under the review. Venues may not remove reviews and may not offer rewards for them.
Reporting a review
Any signed-in user can report a review using the Report button next to it. One report per person per review. Reports go to our moderation queue.
Moderation grounds
We hide a review only when it:
- is abusive, threatening or discriminatory;
- has a conflict of interest (for example written by the venue, a competitor or an associate);
- is off-topic or not about the event;
- is shown not to come from a real event;
- discloses personal data without a lawful reason.
We do not hide a review because it is negative. Each decision by our team is recorded in an audit log. A reviewer or venue who disagrees can write to [Review appeals contact — to be confirmed].